Technical Sales Support - CA
Technical Sales Support
Edmonton, Alberta - Canada
Primary Responsibilities
- Receives (by telephone, fax or email), purchase orders, order changes, request for quotes and cancellations directly from domestic customers and R. STAHL Ltd. Sales Representatives.
- Achieves and maintains rapport with customers and works to give them the best possible service.
- Works closely with the Application Engineers to provide customers with technical support and solutions on electrical equipment & Intrinsic Safety products.
- Uses Navision to enter customer purchase orders, quotes, retrieve customer information, stock status information, the status of purchase orders and any other pertinent information the customer may require.
- Works closely with production regarding deliveries of scheduled shipments.
- Maintains files of active orders, closed orders, quotes, credit information and changes that have been made to orders.
- Enters RMA’s for products to be returned by the customers.
- Answers technical questions that are outside the scope of normal product sales questions but do not require application engineering involvement.
- Tracks the production process on technical orders that may become entangled in the production department for various reasons.
- Works Closely with the Accounting department on any credit problems and any invoicing issues.
- Shipping and Receiving of all orders
- Performs other related duties as assigned.
Education and/or Experience
- Associates Degree in Electrical or Instrumentation Technology
- Certificate of completion from ITT Technical Institute or similar institute or school of higher learning
- Equivalent experience with a competitor
- Bilingual
- Min. 1-2 years experience in a customer service position and with technical service offering.
Skills and Abilities
- Excellent communication skills, both verbal and written.
- Customer focused attitude.
- Proficiency in office management software (MS Office).
- High degree of professionalism.
- Reading design specifications and technical drawings.
- Ability to assist customers developing requirements and statements of work.
- Ability of handling projects and to work alongside others in a team.
- Proven ability to operate under pressure
R. Stahl has great plans for the future – and they could include you! As a team member at R. Stahl, you will enjoy a competitive compensation and benefits package. To be considered for this opportunity, please email your letter of interest with your salary requirements and your resume to jobs@rstahl.com.
